Privacy Policy

United Courtesy Masters B.V., having its office at Floris Grijpstraat 2 (Ypsilon Park), 2596 XE, The Hague, The Netherlands, is responsible for the processing of personal data as described in this privacy statement.

Privacy policy of CourtesyMasters

Last update: 30 April 2024

United Courtesy Masters B.V., including our subsidiaries, (hereinafter referred to as "CourtesyMasters", "we", "us" or "our"), places great importance on protecting your privacy and the security of your data. This Privacy Policy outlines our approach to the Personal Data that we collect from you or concerning you through your use of the websites of CourtesyMasters at https://www.courtesymasters.com and its affiliated companies (collectively referred to as the "Website"), as well as through your use of the products and services of CourtesyMasters and its affiliated companies, including but not limited to application programming interfaces, associated software, developer tools, data and documentation (collectively referred to as the "Services").

Your use of our Website, registering an account, subscribing to our newsletter, and/or requesting a live or video demonstration constitutes your unambiguous consent (by providing your Personal Data or opting-in) to this Privacy Policy and therefore to the manner in which we collect, use and process your personal data. We advise you to carefully read this Privacy Policy in conjunction with our cookie policy.

The types of personal data we collect include:

• First and last name;
• Position within entities/organizations;
• Name of the legal entity the data subject is connected with;
• Addresses;
• Email addresses;
• Phone numbers;
• Internet profiles and URL's;
• Social media accounts;
• Sometimes Chamber of Commerce numbers;
• Sometimes VAT identification numbers.

We may also collect:

• Log data: This includes data that your browser automatically transmits when visiting our Website, including your IP address, browser type and settings, date and time of your request, and your interactions with the Website.
• Usage information: Automatic collection of data regarding your interactions with our Services, such as content viewed or used, features used, actions taken, time zone, country, dates and times of access, user agent and version, device type, connection specifications, and IP address.
• Device information: This includes the name of the device you are using, the operating system and browser, depending on the type of device and its configuration.

We use your personal data for the following purposes:

• Providing our products and services: Your data is used to provide our Services, including processing and completing your selection or purchase of our Services, and to improve the quality, safety and security of our Website and Services.
• Communication: Your data is necessary to respond to your messages, contact you regarding your transactions, promote our Services, provide relevant information, and to solicit your insights or feedback.
• Personalization of your experience: We utilize your data to personalize and optimize your user experience with our Website.
• Internal research: Your data is used for internal research to develop, improve or fix our products, services or technology.
• Security and fraud prevention: We use your data to (1) prevent, detect and protect against security incidents, and (2) maintain the integrity or security of our systems.
• Compliance with laws: Your data may be used to comply with applicable laws and regulations or to respond to lawful government requests.

Exchange and Disclosure of Personal Data

CourtesyMasters always acts with the utmost care and vigilance regarding your personal data. As part of our business operations and in accordance with relevant data protection legislation, it may be necessary for us to share your personal data with third parties. However, this only occurs within strictly defined frameworks and in compliance with the required legal procedures. This includes:

• External service providers: For the performance of certain business functions and services, such as hosting, cloud computing and IT services, event management, email communication and marketing activities, we may provide personal data to carefully selected service providers. These parties are contractually obligated to process the data in accordance with our instructions and applicable data protection laws.
• Business transactions: In the case of business transactions such as mergers, acquisitions or bankruptcies, personal data may be shared or transferred as part of due diligence and the transaction, of course in accordance with necessary legal and contractual safeguards.
• Legal obligations: If legally required or in situations where we believe in good faith that action is necessary, data may be provided to comply with legal proceedings, national security requirements, fraud prevention, or the protection of the rights, property and safety of CourtesyMasters, its users and the public.
• Affiliated companies: Sharing of personal data with our affiliated companies will only take place if this is in accordance with this Privacy Policy and applicable law.
• Other users: Certain actions you take as a user, such as participation in open forums or comment sections, may be visible to other users of the Service.

Processing of your personal data

Email Marketing

As part of our communication strategy, we reserve the right to use your personal data for sending newsletters and other marketing or promotional materials. Your consent is the basis for this processing. Of course, you have the right to unsubscribe from such communications at any time; you can use the unsubscribe option in every email we send or contact us directly.

Email Marketing Tools

For our email marketing activities, we utilize the following tools, whose privacy practices are outlined in their respective privacy policies:

• Microsoft: for an outline of their privacy policy, refer here.
• Klaviyo: for an outline of their privacy policy, refer here.

Advertising Services

Part of our revenue may be generated by displaying advertisements. We ensure that such activities are carried out in compliance with applicable privacy laws.

Advertising Tools

To manage our advertisements, we also use Google Services: For details on their privacy practices, visit here.

Third-Party Services

The third parties to whom we provide your personal data are carefully selected and only receive data for specific, legitimate purposes. This mainly concerns situations necessary for carrying out our business activities and ensuring high-quality service delivery.

Sub-Processors

As part of our service delivery, we utilize the expertise and technologies of various sub-processors. These parties have been carefully selected and meet our strict requirements for data protection and privacy. For more information on how these sub-processors handle your personal data, we refer you to their respective privacy policy documents.

• Microsoft: for an outline of their privacy policy, refer here.
• Google Services: for an outline of their privacy policy, refer here.
• Cloudflare: for an outline of their privacy policy, refer here.
• Webflow: or an outline of their privacy policy, refer here.
• Cookiebot: for an outline of their privacy policy, refer here.
• Tawk.to: for an outline of their privacy policy, refer here.
• Klaviyo: for an outline of their privacy policy, refer here.
• YouTube: for an outline of their privacy policy, refer here.
• Vimeo: for an outline of their privacy policy, refer here.

We advise you to consult the privacy policies of these sub-processors for a full understanding of how your personal data is processed and protected.

When selecting our service providers and sub-processors, we ensure that they maintain a strict privacy policy that complies with the General Data Protection Regulation (GDPR) and our own high standards of data protection.

Updating your data

As a data subject, you have the right to:

• Request access to your personal data and obtain a copy of it.
• Request that we rectify your personal data if you believe it is outdated, inaccurate or incomplete.
• Request restriction of processing for a limited period under certain circumstances.
• Withdraw any previously given consent, without affecting the lawfulness of processing based on that consent before its withdrawal.
• Request, where technically feasible, that we provide the personal data you provided to us to you or a third party.
• Object to the processing of your personal data based on our legitimate interests under certain circumstances.
• Request that we delete your personal data if it meets the legal grounds for which this applies.

Minors

We do not knowingly collect data from individuals under the age of 16.

Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, dissemination or destruction.

However, please be aware that no security measure is perfect or impenetrable and we cannot guarantee the security of your Personal Data. No internet or email transmission is ever fully secure or error-free. In particular, emails sent to or from us may not be secure. Therefore, you should exercise particular caution regarding what information you transmit to us via the Service or email. Moreover, we are not responsible for circumventing privacy settings or security measures on the Service or third-party websites.

International users

Your personal data may be transferred and stored in locations outside of your country of residence, in accordance with applicable law.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will apply.

Contact us

If you have any questions about this Privacy Policy or exercising your rights, please contact us at privacy@courtesymasters.com.

We aim to respond to your inquiries as soon as possible. For direct communication or specific requests regarding your personal data, you can also use the contact form on our website.

This Privacy Policy was last updated on April 30, 2024 and we advise you to check this page for any changes to our privacy practices.